When handling any Chromebook issue, the district's first priority is to get the student a working device, whether it is fixing the issue in a few minutes or issuing the student a loaner device. After a student has a working device, we can then work towards a permanent solution.
I lost my Chromebook! What do I do?
When a student cannot find their Chromebook, IT will perform the following steps:
- Disable the lost device.
- When a Chromebook is disabled, it will prevent any use of the device and display a message to return the device to Blue Hills and provide the physical address of the school.
- Issue the student a loaner device.
- The loaner device may not necessarily be the same model as the student's original device.
- Explain this procedure to the student in-person, and send a link to this procedure by email.
Before issuing a permanent replacement, the student will use the loaner Chromebook for at least 7 calendar days*, giving the student an opportunity to locate their device to avoid a replacement fee.
*The period of time a student is given is normally 7 days, but may be changed due to scheduling issues (vacations, snow days, cooperative education placements, etc.). The student will always be given at least 7 days, as long as the last day of the period is not after the last school day of the year or after the student's last day of school.
I still can't find my Chromebook, and need a replacement.
If the student still cannot find their device after the 7 day period, the student will:
- Be issued a new permanent device
- Return the loaner device
- Be issued a replacement fee for the new device (payable through MySchoolBucks)
The replacement fee for the Chromebook depends on the age of the student's old device, and will be calculated when the new device is given to the student.
If you have any questions about the replacement fees, please contact IT.
If you have any questions about MySchoolBucks, please contact the Main Office.
Frequently Asked Questions
Can you tell me where my device is? No, our Chromebooks do not have GPS and/or physical location monitoring.
Can you tell me when my device was last used? Yes, however this information is not considered 100% reliable. It can be useful, however some short sessions can sometimes go unreported, making the information unreliable.
If I find my Chromebook, can the replacement fee be removed? Yes! In fact, we encourage you to keep looking for your Chromebook. If you find your Chromebook, please contact IT to have your old device verified and your replacement fee removed.
How do I pay for the fees? All Chromebook fees can be paid online through MySchoolBucks. If you want to pay another way, or have any other questions about MySchoolBucks, please contact the Main Office.